To set-up a telemedicine appointment, contact us via your Patient Portal account or by phone (907) 733-2273 and ask if your appointment can be via telehealth.

As health providers strive to provide more accessible care, telehealth or telemedicine is becoming the new norm. This type of appointment offers convenience, safety, and minimal cost. While these virtual appointments are convenient, there are still factors that might complicate them. Here are a few tips for a successful appointment.

Set Up Your Equipment

Smartphone or computer? The answer is up to you.

Setting up a computer with a webcam, mic, and speakers is a perfect option if your computer already has them or if those externally is not too complicated.

For less tech-savvy individuals, a smartphone or tablet is often an easier alternative since cameras, mics and speakers are built-in. Make sure you install the software or smartphone app necessary for your appointment in advance. You can find information and device instructions here.

Additionally, a reliable internet connection is important for high-quality video and voice transmission. Test your connection and equipment before your appointment to check the quality of your call.

Gather Medical Information

Plan your virtual appointment as you would a personal one. Gather your medication bottles, your previous/current lab results, and medical devices before your appointment. If you have a scale at home you can weigh yourself to share that information with your provider as well. Make a list of your symptoms and any changes in your health since your last visit. Write down questions and concerns in advance so they are easy to recall. This will help ensure that all your concerns are addressed during the appointment.

Have your insurance card available and if you are unsure about coverage for telemedicine appointments, contact SCHC or your carrier in advance to ask. You can find more information about insurance coverage and telemedicine here.

Find a Private and Quiet Spot for Your Appointment

Your appointment can take place almost anywhere that is quiet, private, and where you can express your thoughts with no interruptions. Limit potential distractions and shut off background noise like music, TV, etc.

Take Notes

Have a pen and paper ready for taking notes. Write down your medical provider’s advice, medication plan, and treatment procedures and be sure to ask questions if there is anything about your condition, care plan or medications that you don’t understand.

Provide Feedback to Make Future Visits Even Better

Your feedback and suggestions are just as crucial as your visit. SCHC wants to know what went right or wrong during the call so that we can make future telemedicine appointments as seamless as possible.

To set-up a telemedicine appointment, contact us via your Patient Portal account or by phone (907) 733-2273 and ask if your appointment can be via telehealth.


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